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Error Codes

Error codes that the server emits. Currently, this page does not list all errors.

License​

e-Protector (HASP)​

error:license:hasp:driverNotInstalled​

The driver required to operate e-Protector is not installed. Please install the driver from the "Settings" tab of the control panel.

error:license:hasp:expired​

The validity period of e-Protector has expired. Please update e-Protector using a magic number.

error:license:hasp:fingerprint:haspAlreadyEnabled​

A fingerprint file cannot be obtained if e-Protector is already installed.

error:license:hasp:invalid​

The contents of e-Protector are invalid. Please contact your sales agent or Asprova Corporation.

error:license:hasp:licenseApiNotFound​

The executable file required to operate e-Protector was not found.

error:license:hasp:magicnumber:incorrectlyFormatted​

error:license:hasp:unknownLicenseType​

The contents of the magic number are invalid. Please check for any copy-and-paste errors. If the problem persists, please contact Asprova Corporation.

error:license:hasp:magicnumber:expired​

An attempt was made to apply a magic number, but the license included in the magic number has expired. Please check for any copy-and-paste errors. If the problem persists, please contact Asprova Corporation.

error:license:hasp:magicnumber:serialNotMatching​

An attempt was made to apply a magic number, but the serial number did not match. Please check for any copy-and-paste errors. If the problem persists, please contact Asprova Corporation.

error:license:hasp:notAvailable​

e-Protector is not available. If you are not using e-Protector, no action is required. If you are using e-Protector for license authentication and this error occurs, please contact Asprova Corporation.

error:license:hasp:notStarted​

The validity period of e-Protector has not started yet. Please update e-Protector using a magic number.

error:license:hasp:unknown​

An unknown error occurred. We apologize for the inconvenience; please contact Asprova Corporation.

error:license:hasp:updateConsistencyFailed​

The HASP key's internal data failed a consistency check during a certificate-file or update operation. If the problem persists, please contact Asprova Corporation.

error:license:hasp:backup:invalidDummyLicense​

An attempt was made to activate the backup e-Protector, but the backup e-Protector could not be found.

error:license:hasp:backup:alreadyActivated​

An attempt was made to activate the backup e-Protector, but it has already been activated.

error:license:hasp:backup:notActivated​

The installed backup e-Protector has not been activated yet. Please activate the backup e-Protector before continuing.

error:license:hasp:locked​

The operation was blocked because another operation is currently in progress. Please wait and try again. If the problem persists even after waiting, please restart the server.

Certificate file (HASP .v2c)​

Errors raised when applying or cancelling a HASP certificate file (.v2c).

error:license:hasp:certificateFile:notFound​

The certificate file referenced by the operation could not be found.

error:license:hasp:certificateFile:invalid​

The certificate file could not be applied because its contents are invalid. Please check the file.

error:license:hasp:certificateFile:saveFailed​

After applying a certificate file or cancellation file, the resulting log file could not be saved.

License file (WS)​

Errors raised while reading and validating the WS license file (aslicense{serial}.txt).

The license file is issued together with your e-Protector, and its contents are not meant to be edited. If one of the errors below occurs, please obtain a current license file from your sales agent or Asprova Corporation rather than modifying the file.

error:license:hasp:licenseFile:notFound​

The WS license file could not be read at the expected path. Check that the file is placed where the server expects it.

error:license:hasp:licenseFile:hexInvalid​

A line in the WS license file is malformed. The file may have been edited or damaged in transit.

error:license:hasp:licenseFile:decryptFailed​

A line in the WS license file could not be read. Most commonly the file was issued for a different e-Protector than the one installed.

error:license:hasp:licenseFile:nonPrintableAscii​

A line in the WS license file could not be read. As with decryptFailed, the usual cause is a license file issued for a different e-Protector, or a damaged file.

error:license:hasp:licenseFile:tooFewCells​

A line in the WS license file is missing information that is required to be present.

error:license:hasp:licenseFile:parseFailed​

A value in the WS license file could not be interpreted.

error:license:hasp:licenseFile:licenseCountMismatch​

The number of licenses in the WS license file does not match the number recorded on the e-Protector. The license file may be out of date with respect to the e-Protector.

error:license:hasp:licenseFile:renewalMismatch​

A line in the WS license file does not match the e-Protector's renewal count. The license file may be out of date with respect to the e-Protector.

error:license:hasp:licenseFile:serialMismatch​

A line in the WS license file has a serial number that does not match the e-Protector's serial number. The license file may belong to a different key.

error:license:hasp:licenseFile:duplicateSubSerial​

The WS license file contains duplicate license entries, so it cannot be used.

error:license:hasp:licenseFile:rawLineRejected​

A line in the WS license file is not in the expected form and was rejected.

Concurrent users​

See Concurrent users for what counts as a connection and when one is released.

error:license:max-ccu-exceeded​

Opening My Schedule project data was refused because the number of people using it at the same time has reached the limit the license grants. Users already connected are unaffected; the next person is admitted as soon as a connection is released — by a sign-out, by a user being removed, or after 15 minutes without activity. If this happens with fewer people working than the license allows, the usual cause is sessions still inside that 15-minute window.

error:license:ccu:invalid-privileged-access-hash​

A request from the Asprova plugin could not be verified, so it was not treated as plugin traffic. The usual cause is a clock difference between the machine running Asprova and the machine running the server — the plugin reports this as a time synchronization error. Check that the clocks on both machines agree; if they do, please contact Asprova Corporation.

Legacy (older client versions)​

The codes below were emitted by older server versions. Current builds emit codes under "Certificate file" or "License file (WS)" instead. They are retained here so user-facing strings produced by older deployments still reference an entry.

error:license:hasp:applyLicenseFile:file:invalid​

Legacy. Equivalent to certificateFile:invalid (HASP certificate-file create/cancel) on current builds. WS license file decrypt/parse/validate failures are now reported under one of the licenseFile:* codes.

error:license:hasp:applyLicenseFile:file:notFound​

Legacy. Equivalent to certificateFile:notFound (HASP certificate-file create/cancel) or licenseFile:notFound (WS license file) on current builds.

error:license:hasp:applyLicenseFile:file:saveFailed​

Legacy. Equivalent to certificateFile:saveFailed on current builds.

error:license:hasp:file:malformed​

Legacy. Equivalent to one of the licenseFile:* codes (most commonly licenseFile:decryptFailed, licenseFile:serialMismatch, or licenseFile:renewalMismatch) for WS license file errors, or updateConsistencyFailed for HASP-key update consistency failures, on current builds.

Project​

Invitations​

Errors raised while accepting, or signing up through, a project invitation.

error:project:invitation:not-found​

A signup request included an invitation parameter, but no invitation with that id exists (it may have been mistyped, deleted, or never created). The signup is rejected rather than silently creating an ordinary account with no project access.

error:project:invitation:not-inviting-status​

The invitation is no longer pending — it has already been accepted, rejected, or cancelled — so it cannot be used again. Each invitation is single-use. Returned both when accepting such an invitation and when signing up through one.

error:project:invitation:not-target-user​

The invitation is addressed to a specific user, and the account trying to accept it is not that user. Open invitations (those with no designated target) do not produce this error.

error:project:invitation:designated-user-already-exists​

The invitation reserved an account id for the user it onboards, and that account has already been created (the invitation was already used to sign up). A designated invitation can create its user only once.